Refund policy

The Confidence Guarantee

At Henkey’s, we stand behind every product we stock.
If one of our recommendations misses the mark — whether you’re opening it for the first time or you’ve already given it a fair shot — reach out and we'll work with you to make it right.

Just email us at hey@henkeys.com to start the process. We'll provide return instructions, and once the product has been received, we'll process your refund or exchange, once the returned item has been received and inspected.

Our Goal: We'd rather earn a customer for life than argue over a return. This policy reflects that philosophy.

A Quick Note on Fair Use

Our Confidence Guarantee is designed for real customers giving products an honest try.
In rare cases of misuse or abuse of the policy, Henkey’s reserves the right to limit returns or refuse future service, as permitted by law.

We don’t expect to use this clause often, and most customers will never come close to it. It's simply how we protect a policy built on trust.

Returns & Refunds

If something doesn’t work for you email us at hey@henkeys.com, and we'll help you start your return.

Returns can be sent to:

Henkey’s Returns
4508 Atlantic Ave., #A-154
Long Beach, CA 90807

  • Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order (see below).
  • Refunds are issued after the returned item has been received and inspected.
  • Orders that arrive damaged or incorrect are covered under the Damages & Issues section below.

Questions? Email us anytime at hey@henkeys.com.

Damages & Issues

We triple-check everything that goes out, but if your order arrives damaged, something’s missing, or it’s not what you expected, email us within 7 days with:

  • your order number, and

  • a quick photo of the issue

We’ll jump on it right away.

Exchanges

If you’d prefer to try something else, we’re happy to help guide you.
You can also return your original item and place a new order once the return is accepted.

Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Gift cards

  • Items marked final sale

  • Products that are empty or heavily used

  • Hazardous materials, flammable liquids, or gases (if applicable)

If you’re unsure whether your item qualifies, reach out — we’re here to help.

Refunds

Once your return is received and inspected, we’ll let you know if the refund is approved. Approved refunds are sent to your original payment method within 10 business days.

Every return helps us refine our recommendations and maintain the standards our customers expect. As a curated retailer, we review each return before issuing a refund.

If more than 15 business days have passed since your refund was approved and you haven’t seen it, email us at hey@henkeys.com.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

In these cases, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Thanks for trusting Henkey's. We'll do everything we can to earn that trust every time you shop with us.