Refund policy

The Confidence Guarantee

At Henkey’s, we stand behind every product we stock.
If a product doesn’t deliver for you — whether you’re opening it for the first time or you’ve already given it a fair shot — reach out and we’ll make it right.

There’s no strict timeline, no pressure, and no hoops to jump through.
Just email us at hey@henkeys.com, and we’ll take care of it.

We may ask you to send the product back so we can understand what didn’t land and help guide you to something that will.

A Quick Note on Fair Use

Our Confidence Guarantee is designed for real customers giving products an honest try.
In rare cases of misuse or abuse of the policy, Henkey’s reserves the right to limit returns or refuse future service, as permitted by law.

We don’t expect to use this clause often — and most customers will never come close to it. But it ensures we can keep offering a truly no-pressure, worry-free experience for everyone.

Returns & Refunds

If something doesn’t work for you — whether you’ve opened it, tried it, or simply changed your mind — email us at hey@henkeys.com, and we’ll do what we can to make it right.

We may ask that the product be returned before issuing a refund. Returns can be sent to:

Henkey’s Returns
4508 Atlantic Ave., #A-154
Long Beach, CA 90807

Return shipping costs are the customer’s responsibility unless your order arrived damaged or incorrect.

You can always contact us with any return question at hey@henkeys.com.

Damages & Issues

We triple-check everything that goes out, but if your order arrives damaged, something’s missing, or it’s not what you expected, email us within 7 days with:

  • your order number, and

  • a quick photo of the issue

We’ll jump on it right away.

Exchanges

If you’d prefer to try something else, we’re happy to help guide you.
You can also return your original item and place a new order once the return is accepted.

Exceptions / Non-Returnable Items

We cannot accept returns on:

  • Gift cards

  • Items marked final sale

  • Products that are empty or heavily used

  • Hazardous materials, flammable liquids, or gases (if applicable)

If you’re unsure whether your item qualifies, reach out — we’re here to help.

Refunds

Once your return is received and inspected, we’ll let you know if the refund is approved.
Approved refunds are sent to your original payment method within 10 business days.

As a curated retailer, all returns are reviewed so we can ensure we’re creating the best experience for everyone.

If more than 15 business days have passed since your refund was approved and you haven’t seen it, email us at hey@henkeys.com.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

In these cases, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.